limited warranty

The decorative rolled and handmade glasses offered in this website may exhibit occasional small bubbles and/or surface imperfections which are characteristic of the glass and not considered defects. Slight variations in color and pattern are also acceptable. Due to limitations of this media, some glass colors may vary from what is pictured on the web site. This is not cause for rejection.

Consult a design professional for issues that may apply to your project such as: safety requirements, frame design, installation methods and local building codes. Bendheim suggests the use of safety (tempered or laminated) glass whenever possible.

Bendheim warrants its tempered and laminated glasses meet the requirements of ANSI Z97.1 and the Consumer Products Safety Commission Standard 16 CFR1201.

Bendheim warrants, only to the original customer, for a period of one year from the date of sale to the customer, that the glass supplied by Bendheim will meet the customer's specifications in terms of thickness, dimension, and whether the glass is annealed non-safety, tempered or laminated.

This warranty does not cover glass scratches, abrasions, breakage, delamination or edge separation due to improper installation, cleaning or handling procedures , sealant incompatibility, or to design or engineering failure.

Bendheim is not responsible for typographical errors. All information on this site, including pricing and product availability, is subject to change without notice.

Placement of an order via this website constitutes acceptance of all Bendheim's policies, terms and conditions displayed on this website. Under no circumstances will Bendheim, its officers, affiliates, subsidiaries or employees be liable for damages of any kind arising from the use of this website and/or misuse of any Bendheim Product.

Under no circumstances will Bendheim be liable for any amount in excess of the price paid by customer for the purchase of Bendheim's products.

Damages to Bendheim's product must be reported to Bendheim, in writing, within 2 days of customers receipt of delivery. The purchaser shall examine the subject goods for any damage, defect or shortage, and notify Bendheim of the same. Time is of the essence. If the purchaser fails to notify Bendheim within 2 days of delivery its claims shall be deemed waived. Damaged goods and packaging materials must be retained for inspection and shall not be returned without prior written consent of Bendheim.

In the event of a failure of a glass product as a result of defects covered by this limited warranty, Bendheim may supply a comparable product at no charge (FOB NJ), or may, at its option, refund the original purchase price paid to Bendheim for the product, prorated over the warranty period to reflect the time during which the product has been free of defect. If a comparable product is supplied, the warranty on the replacement shall be for the balance of the original warranty period. Bendheim will endeavor to match the replacement products but can not guarantee exactly matching the original product in terms of color or appearance. The replacement of the product or, at the company's option, the refund of the original purchase price paid to Bendheim for the product, shall be the Purchaser's sole and exclusive remedy for any failure, including any failure resulting from negligence or breach of contract on part of Bendheim.