Standard non-safety glass orders generally ship within 10 business days from receipt of order. Safety tempered, laminated, and polished orders require additional processing and generally ship within 4 weeks. Tracking information is automatically emailed to you at time of shipping. Samples ship within 1-2 business days via US Postal Service first-class mail, from our New Jersey facility.

At “Checkout”, you may select Expedited Processing on standard non-safety glass orders for an additional $65.00 (certain conditions apply). With Expedited Processing, your order will ship within three business days from receipt of order. We do not offer Expedited Processing on tempered and laminated orders.

Please inspect your glass for damage at time of delivery. Most orders are delivered by FedEx Ground or UPS. In case of damage, please leave the package as-is and call us at 800.221.7379, Option 6 (8:30 AM - 5:00 PM eastern time) or email us at info@bendheim.com within two business days of receipt. We will process a damage claim with the shipping company and remake your glass at no cost.

At present, Bendheim Cabinet Glass website handles shipping to the United States and Canada only. Please contact us, info@bendheim.com, for export orders. Please note that additional terms and conditions, including a $500.00 minimum order requirement may apply.

We take great care to ship our glass safely and securely.
Orders containing glass sizes up to 20” X 40” are shipped via FedEx Ground or UPS. They are packed with injection foam, forming a custom cushion around the glass, in high-quality 200 lb. test corrugated boxes. Parcel services base shipping rates on distance, weight, and dimensions, and includes insurance for in-transit damage. Please note, most glass orders require larger boxes, which the carriers charge at a higher rate than standard size boxes (commonly referred to as “dimensional weight”). The website will estimate shipping and boxing charges at time of order.
For glass exceeding 20" X 40", please order through your installer.

For pricing purposes, the size of the glass is automatically rounded up to the next higher even inch. This is a standard glass industry practice. For example, a piece that is 17 ¼” x 18 ¼” is billed as 18" x 20".
All pieces carry a minimum charge of one square foot per piece.
Rounded corners can be ordered for $3.00 extra per piece. Polished edges can be ordered for an additional $48.00 per piece.
Sizes exceeding 48" on any one dimension may have to be processed by special equipment. Additional terms and conditions, including a $500 order minimum, may apply.

Bendheim Cabinet Glass is not our only division; other branches can provide glass more suitable for different project requirements. The glasses featured on this website are suitable for various applications, including backsplashes. The thicker tempered glasses can be suitable for small table tops. For larger architectural projects, please have your architect, designer or other building professional visit Bendheim Architectural Glass at www.bendheim.com for more information; please note that additional terms and conditions, including a $2500.00 minimum order requirement, will apply.

While this is a question best answered by your remote control or electronic device’s manufacturer, remote controls generally require a sight line between the remote and the destination device. Certain glass may block this sight line. We recommend ordering a sample of your selected glass and placing it in front of your electronic device’s receiver to determine if it blocks the signal. Furthermore, there are devices on the market, referred to as “extenders,” that enable a remote control to work in the absence of a sight line. Please check with your electronics manufacturer for details.

Bendheim strongly recommends tempered or laminated glass for all applications where safety and security are desired. Safety glass requirements are determined by your personal needs as well as set building codes, which can change over time and can vary by state, county, city, town or borough. You can contact your local building inspection department, office of planning and zoning, or the department of permits, to learn which codes are applicable in your area. Among other applications, safety glass is required for all doors, enclosures, partitions, and shelves in or surrounding bathtubs, showers, hot tubs, and saunas, as well as floor-to-ceiling glass partitions, frameless installations, table tops, doors and sidelites, regardless of their location. Tempered glass is up to four times stronger than regular non-safety glass, making it the only safe choice for glass shelving. For more information on safety tempered and laminated glass, please click here.

For standard square & rectangular glass inserts, you will first need to determine your “rough opening” size. This is the opening the glass insert will fit into. From the back side, carefully measure the width and the height of the rough opening where the glass insert will be placed. Then deduct 1/8" from the width and 1/8" from the height measurements. For example, if the rough opening measures 14" x 24" - you would order a glass insert that is 13 7/8" x 23 7/8". For detailed measuring instruction, please click here.

It is truly a matter of aesthetics and personal preference. However, etched glasses are most often installed to face out toward the room.

All glasses featured on our website may be cleaned with a standard glass cleaner. For “fracture” and “crackle” glasses, a soft lint-free cloth is recommended – do not use paper towels to clean these glass types.

Once an order is submitted and processed, it cannot be cancelled or changed. If, however, the glass has not yet been fabricated, we will be pleased to accommodate your request.

We guarantee your glass to be within +/- 1/16” of the size submitted on your order. This “cutting tolerance” is standard in the glass industry and should not be an issue if our measuring instructions have been carefully followed. If your glass exceeds this tolerance, please take a photo of the glass with a measuring tape showing the size of the glass received and forward to us. We will re-cut or replace the glass in question at no charge.

Decorative glasses are not manufactured in the same manner as regular window glass. In most cases, small imperfections such as seeds (bubbles) and an occasional small surface abrasion are part of the glass’s character and are not considered defects. We take great care in handling your order. Every piece of glass is carefully inspected before shipping.

The decorative glasses featured on our website may exhibit some variation in color and/or pattern from sheet to sheet. Also, the obscuring properties of some glasses are enhanced or diminished by specific lighting conditions. We strongly recommend ordering samples to be able to view the glass in the settings and lighting conditions of your project.

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